How many members did it have?
How did the team members communicate with one another and what was the feeling you had when you interacted with the team?
Many of us know instinctively what it feels like to be part of a great team – we feel accepted and trusted and communication seems easy. But the steps that project leaders need to take to create such a great team aren’t always obvious.
Performance depends on the team’s communication patterns
Several studies have been carried out with the aim of identifying the factors that contribute to a team’s performance. Massachusetts Institute of Technology (MIT) and Google for instance have gone to great lengths to study teams and analysed if it made a difference to performance that team members socialised outside of work, had flexible working hours or that they had a high level of cognitive intelligence.
But their studies didn’t show any correlation between these factors.
What they did show however was that high performance is closely correlated to a team’s communication patterns and whether all team members actively contributed to making decisions and moving the project forward.
On the topic of communication patterns, the researchers found that high performing teams seemed to spend a lot of time communicating face-to-face or via videoconference.
Emailing, texting and speaking on large conference calls were found to be a lot less effective and led to poorer performance. In the same vein, videoconference proved to lose its effectiveness the more people attended the call.
What this shows is that for high performance to take place, it’s the quality of the communication exchange that matters, and quality tends to be higher when people interact face-to-face. On remote teams, of course, it isn’t always practical to meet face-to-face, but at least we can encourage people to connect individually via video link or webcam.
Everyone speaks roughly the same amount
The researchers also found that in high performing teams the communication exchanges were distributed evenly among the team members. In other words, everybody on the team was actively communicating with each other and at the end of the day everyone had spoken roughly the same amount.
Team members didn’t just communicate through the team leader and there weren’t pockets of people who weren’t involved. What this means is that if you are leading a team where only three of the team’s five members are interacting frequently with each other and are actively contributing to making decisions and influencing the project’s direction, then it’s important that you spend time activating the last two people.
Regarding the size of the team, it’s been found that high performing teams tend to consist of less than 10 team members – presumably, because it’s a lot easier to communicate effectively and engage a small team than a large team.
But the interesting thing about Google’s research in particular, isn’t just the conclusions that communication and contribution are the most important factors for high performing teams, but also how such an environment can be created. And this is where the role of the team leader or project leader becomes vital.
The studies show that equal communication and contribution happens when the project leader is able to create an environment where team members feel safe enough to contribute. In teams where a few members are allowed to dominate discussions or where the team leader is too controlling or judging, many members simply don’t come forward with their views and ideas out of fear of being dismissed.
Project Leaders need to have a high level of social sensitivity
For you as a project leader this means that you need to take on the role of a facilitator and that you must moderate the team’s discussions in such a way that the members feel that it’s OK and safe to come forward and share what’s on their mind.
You can do that by explicitly asking the more reserved team members what their views are and by recognizing their contributions during meetings. At the end of a meeting for instance, you can let each person summarise their views to make sure that everyone has contributed.
Team leaders need to have a high level of social sensitivity and emotional intelligence to do this, as moderating a conversation and making people feel safe is all about reading people, listening, empathising and knowing how to make people feel that they belong in the group.
First, examine what you feel your own role is within the team.
Do you feel that it’s your job to come up with great ideas and to show the way, or do you feel that your primary role is to encourage the team members to contribute and to bring forth ideas?
Those leaders who perceive themselves as strong, decisive and fast-moving don’t always realise that they cut off the team in the process because they are not sufficiently inclusive. What we have just seen from the research is that high performance happens when all team members play along. This requires the team leader to sometimes slow down and take the council of all members of the team instead of rushing to implement a decision, which only a few contributed to.
Show your vulnerability and create psychological safety
As time is of essence on most projects it can be tempting to jump in, force a decision and to ignore the more quiet team members. But Google’s research shows that you must be sensitive to everyone within the group and encourage people to be sensitive to each other.
What you want to avoid is a group of bright individualists where equal speaking is discouraged and where people are only thinking about themselves. Instead, help people to be mindful of each other and to share personal stories and emotions.
Begin by setting a good example yourself. Become an advocate for trust and respect by sharing something personal that has some weight and that shows your vulnerability. This could be a time in the past when you made a wrong decision, failed at implementing a project or made a faux pas with the client. Or you could share something entirely personal about a health issue or a family conflict.
What you will find is that you begin to create what psychologists refer to as psychological safety – a sense of confidence that the team will not embarrass, reject or punish someone for speaking up or for sharing something sensitive.
When psychological safety is present, people feel free enough to share what’s on their mind – whether it’s a bright new idea or a tough personal challenge. They are able to talk about what is messy and have difficult conversations with colleagues who have different opinions. And this is when high performance can occur. Because when people feel psychologically safe, they bring their entire personality to work where they contribute with all that they have without fear that they will be judged or criticized.
So dear project managers and leaders, please be mindful of how you come across to the team. Reduce your levels of control and judgment, and replace it with humility, empathy and sensitivity.