Course Description

Making Sense of Complexity - Complex Problem Solving Course

Available Modalities:

  • e-Training
    Next Sessions: On-Demand


  • Public Classroom
    Next Sessions: Not Available in this Modality
  • On Site
    Next Sessions: At Your Facility

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Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 21 0 16 5 0 0 0 0 0
Online 20 0 0 0 0 0 0 0 0
On-Campus 0 0 0 0 0 0 0 0 0
Delivery Method Instructor-Led Training Online On-Campus
PDU Total 21 20 0
Technical PMP/PgMp 0 0 0
Leadership 16 0 0
Strategy 5 0 0
PMI RMP 0 0 0
PMI SP 0 0 0
PMI ACP 0 0 0
PfMP 0 0 0
PMI PBA 0 0 0

Making Sense of Complexity focuses on the very nature of our working contexts today, arguing that the work we do is more complex than ever and that this complexity demands new approaches. Participants will learn how to recognise, diagnose and respond appropriately to complex environments and situations in a highly interactive course setting. The course serves as an introduction and touch point to the rest of the courses in the programme.

Making Sense of Complexity introduces participants to a number of models, all geared towards helping them understand the effects of complexity on our working environments, teams, projects and how we operate as individuals. It also introduces the PSC (perceiving, sensemaking, choreography) framework to help participants respond to complexity by seeing the situation correctly, re-wiring how you think and re-configuring what you do in iterative cycles of problem-solving. The course demonstrates how different mindsets, tool sets and skill sets play a role in navigating complex contexts and begins and ends with simulations that help participants apply these in unique and innovative ways.

  • Explain the criteria for recognising the context in which your project-based work exists
  • Utilise lenses and frames to diagnose the context within which our project-based work resides
  • Identify opportunities to leverage the context for success
  • Select the most successful approach to match your response to the environment
  • Utilise mindsets, skill sets, and tool sets that will enable success in working in complex environments
  • Identify and align the stakeholders necessary for successful execution in complex environments
  • Perceiving Complexity in Context

    Defining “Complexity”

    How Did We Get Here?

    The Co

    PSC and Complexity

    Complexity and the SELF model

    Complex vs. Complicated

    Complexity Conditions and Variables

    Connectedness of Components

  • Sense-making Lenses and Frames

    Systems Thinking

    Decision Making

    Problem Solving

  • Choreography: Mindsets, Tool sets and Skill sets


    Skill sets

    Tool sets

  • Choreography: Responding to Complexity

    Complexity Response Process

  • Course Summary and Call to Action

    Perceiving, Sensemaking, Complexity

    Response to Complexity

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