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The importance of the business analyst's role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project's chance of meeting the organisation's business goals.
This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project: define, analyse, implement and control - which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasised during each phase, as well as the importance of tying all outputs back to the business strategy.
Delegates will practice identifying and prioritising the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organisation. Focus is on the competencies necessary to perform workflow modelling to ensure the core tools required to document the processes are used. Participants will practice creating "As-Is" and "To-Be" process maps and conducting a gap and stakeholder analysis. Finally, they will develop the competencies required to create new process benchmarks and measurements for new processes. This course provides attendees with the preparation necessary to perform their business analysis responsibilities within the process improvement process and to employ the required skills in accordance with sensitive cost, organisational and stakeholder requirements.
Reminder: Prior to taking this course, delegates should have acquired the background as taught in Eliciting and Managing Requirements.
This course is aligned with version 3.0 of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)™.
- Describe the Process Modelling Management (PMM) framework
- Define key PMM terms and concepts
- Conduct major activities performed during each phase of PMM, including workflow modelling
- Perform the business analyst's role and responsibilities in PMM
- Apply PMM methodologies and techniques specific to the business analyst's role and responsibilities
- Key PMM terms and concepts
- Conducting the Define Phase
- Conducting the Analyse Phase
- Conducting the Implement Phase
- Conducting the Control Phase