Course Description

Communicating Up: Winning Strategies for Successful Executive Conversations

Available Modalities:

  • Public Classroom
    Next Sessions: Not Available in this Modality
  • On Site
    Next Sessions: At Your Facility

    Request An Assesment

  • e-Training
    Next Sessions: Not Available in this Modality
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 16 0 16 0 0 0 0 0 0
Delivery Method Instructor-Led Training
PDU Total 16
Technical PMP/PgMp 0
Leadership 16
Strategy 0
PfMP 0
  • CEUs: 1.6
  • CPEs: 18
  • Field of Study: Management Advisory Services

Contact us todayFor more information about this course, speak now to a training coordinator on +44 (0)20 3743 2910 or by using the chat box ⇲. You can also send us an email or complete the contact form, and we will get back to you shortly. Help us understand your background, experience, challenges and goals and we will help you to select the most suitable learning path.


Getting face time with executives in order to get a message across quickly, in a clear, concise and direct manner can be challenging. Because of this it is crucial that each conversation is professional and effective. This course helps delegates practice and perfect demonstrated strategies and techniques for communicating effectively with top-level and senior executives.

This course focuses on what executives really care about in order to tailor messages and prepare for executive conversations, including those that are unplanned. Delegates will be able to recognise communication techniques that executives commonly use, react to them; practice active listening and get messages across quickly; understand how to earn and maintain trust; learn to demonstrate the value they can offer and use techniques of persuasion appropriately. They will also learn tips and strategies for how to successfully navigate difficult conversations, such as communicating bad news and practice techniques for regaining and maintaining trust when faced with conflict, while convincing the executive that collaboration is the key to a successful engagement and deliverable.

In this course experience, delegates will review foundational knowledge before class in an online setting and spend most of the class time practicing and applying these techniques to real-world scenarios—including their own— in a series of discussions and role-play exercises.

Pre-work: Delegates will need to download, complete and bring to class their participant guide, completed pre-work assignments (1-2 hours to complete) and a laptop or other device.


Pre-work: Download, complete and bring to class your participant guide, completed pre-work assignments (1-2 hours to complete) and laptop or device of choice.

  • Plan for successful communications with executives
  • Use an executive-oriented mindset, content, language and style
  • Be prepared for impromptu communications
  • Compose a situation-appropriate message to an executive
  • Establish rapport and build and maintain the executive’s trust
  • Persuade and influence executive decisions
  • Apply a structured approach to navigating difficult conversations

This course uses digital materials.

  • The Importance of Awareness

    Executive communication styles

    Five types of awareness

    Emotional intelligence

    Strategy Execution’s mindset model

    Business model canvas

  • What Motivates Executives?

    What motivates executives? What do executives expect?

    Executive pain points

  • High-Impact Communication Techniques

    Understand your purpose for communicating

    A high-impact approach for standard communications

    A skill-set for high-impact communications

    Tips for high-impact communications

    Difficult communications

    Dealing with tough tactics

  • Executive Stature and Leadership Presence

    Sources of power

    Executive stature and demeanor

    Collaborating with executives

    Persuasion and influence

    Recognising and countering manipulative techniques

    Stature and leadership presence

  • Building Relationships and Communicating Through Trust

    Delivering as promised

    Trust migration

    The trust-building process

    Special challenges to build executive trust

    Controlling risk to build trust

    Focus on risk opportunities - not just threats

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