Course Description

Business Process Analysis Innovation and Design

Available Modalities:

  • e-Training
    Next Sessions: Not Available in this Modality
  • Public Classroom
    Next Sessions: Not Available in this Modality
  • On Site
    Next Sessions: At Your Facility

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Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-led Training 22.5 22.5 6 16.5 0 0 0 0 22.5
Delivery Method Instructor-led Training
PDU Total 22.5
Technical PMP/PgMp 22.5
Leadership 6
Strategy 16.5
PfMP 0
PMI PBA 22.5
  • CEUs: 2.2
  • CPEs: 26
  • Field of Study: Business Management & Organization
  • PDUs: 22.5

Contact us todayFor more information about this course, speak now to a training coordinator on +44 (0)20 3743 2910 or by using the chat box ⇲. You can also send us an email or complete the contact form, and we will get back to you shortly. Help us understand your background, experience, challenges and goals and we will help you to select the most suitable learning path.


In order to survive, organisations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyse and redesign core business processes. They must abandon old ideas about how organisations should be managed and rethink how to do things faster, better, cheaper — or whether to do them at all.

Business process analysis and design, also called business process innovation, can tremendously improve an organisation’s productivity, profitability, responsiveness and customer satisfaction. In pace-setting organisations, fast, efficient processes have become a primary vehicle for competitive performance.

Learn practical techniques for designing critical processes in corporations, government agencies and nonprofit organisations and obtain answers to fundamental questions about process innovation: what it is, what benefits it affords, and why it necessitates rethinking an organisation’s use of information technology and management control mechanisms.

Attendees will leave the course prepared to begin business process analysis and redesign with realistic expectations and sound strategies that provide a foundation for success.

  • Avoid the management “dead zone” lurking in every process redesign project
  • Facilitate a paradigm shift within your organisation
  • Set realistic “stretch targets” for the transition
  • Evaluate the organisation culture’s readiness for change
  • Maintain a constancy of purpose despite declining morale and hostile attitudes in some stakeholders
  • Assess the effectiveness of current processes
  • Reinvent effective processes for the future
This course uses digital materials.
  • Analysis and Evaluation of Current Systems and Processes

    Assessing organisational readiness

    Mapping the existing processes

    Measuring hidden and visible process costs

    Process Analysis Tools

    Assumption Busting

  • Defining Business Process Innovation

    A working definition

    A model for process invention

    A business process innovation roadmap

    Why organisations are stuck with worn and broken processes

    Six guidelines for success

  • Designing the Optimal Process

    The return on investment (ROI) of process redesign

    Breaking away from the old process

    Templates for process reinvention

    Process design tools

    Developing the desired process

    Linking the new process to the customer

    Analysing the risk of change and the consequences of doing nothing

    Anticipating barriers and identifying accelerators

    Highlighting communication tactics and the "rule of 50s"

  • Functional Process Diagnosis

    Symptoms of process disease

    Cause-and-effect analysis

    Improve it, fix it, or obliterate it?

    Picking "low-hanging fruit"

  • Learning by Looking Backward An Historical View

    The evolution of organisations, the revolution of productivity

    Deciding when to redesign a process

    Leaping the curve of process change

    Making the case for process innovation

  • Overcoming Resistance to Change The Silver Bullet

    Making the benefits real

    Dealing with fear and anxiety

    Don’t wrestle the crocodiles, drain the swamp

    Avoid common costly mistakes

    Celebrate success

  • Process Analysis and Redesign as a Business Strategy

    An enterprise model for change

    Analysing your current change strategy

    Process Measurements

    Process innovation value-added

    Establishing and prioritising customer requirements

    Strategic process capability

  • The Process-Centered Organisation Leadership and Change Acceleration

    The management "dead zone"

    The change acceleration model

    Process innovation and leadership styles

    Recruiting the process design team

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